Complaints

Dear User!

Since you are on this site, probably something went wrong. Alternatively, you read our complaint policy prophylactically (recommended ;)). We beat our chest and we will try to efficiently solve your case if it is a complaint. Before starting the complaint procedure, we encourage you to contact us for a short conversation, description of the problem and initial consultation.

To make a complaint, please read the instructions below.

                                                                                                                                                                                

1. Print the Complaint Form and fill it out DOWNLOAD FORM

2. Put it in the package together with the proof of purchase,which you will send back to us.

3. Prepare the package and secure it properly.

4. Please contact us to have the label prepared for shipment - contact@melhoroshop.com

5. Complaints are considered up to 14 days from the moment of receipt of the shipment

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